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Terms and Conditons 

Catering Terms and Conditions


Customer and Chef Shea From The Roots LLC are the “Parties” and each a “Party”. To the extent capitalized terms are used herein, such terms shall have the definitions ascribed to them in the Catering Agreement (the “Catering Agreement”) entered into between Chef Shea From The Roots LLC and Customer. To the extent any terms and/or conditions herein are different or inconsistent with the terms and/or conditions set forth in the Catering Agreement, then the terms and/or conditions set forth in the Catering Agreement shall govern. The following terms and conditions have been agreed to by the Parties and are incorporated into, and form a part of, the Catering Agreement.


1. Services. Chef Shea From The Roots LLC will cater and serve the menu(s) agreed to by the Parties at the Event(s) as described in the Catering Agreement and/or on the Catering Order(s) attached to the Catering Agreement, signed by the Parties, and made a part of the Catering Agreement.


2. Attendance. Customer guarantees the total attendance of individuals for the Services at the Event(s) (“Final Guaranteed Attendance”). Customer will notify Chef Shea From The Roots LLC in writing of the Final Guaranteed Attendance no less than seven (7) days prior to the applicable Event(s), subject to the maximum legal occupancy of the Facility. If Customer does not provide such notice, the Estimated Guaranteed Attendance will be deemed the Final Guaranteed Attendance.


3. Base Charges. Customer will pay From The Roots all charges specified in the Catering Agreement and/or on the Catering Order(s). If the Catering Agreement and/or Catering Order(s) specify “per person” charges for an Event, From The Roots reserves the right to count guests as they enter (or at a mutually agreeable time when an accurate count may be made) and such charges will not be less than an amount based on the Final Guaranteed Attendance. In addition, Customer will pay to From The Roots (1) an administrative charge based on a percentage of all charges for the Services and (2) applicable state and local sales taxes for all charges for the Services, each more specified in the Catering Agreement and/or Catering Order(s). Unless otherwise described in the Catering Agreement, the administrative charge referenced above and in the Catering Agreement and/or on the Catering Order(s) is not intended to be a tip, gratuity, or service charge for the benefit of service employees and no portion of this administrative charge is distributed to employees.


4. Deposit; Time of Payment; Change Orders. Customer will pay a non-interest bearing deposit (the “Deposit”) to From The Roots no later than the date described in the Catering Agreement. From The Roots will not begin planning for the Event(s) unless and until it receives the Catering Agreement signed by Customer and the Deposit. Customer will pay the balance of the charges prior to the Event(s), as described in the Catering Agreement. Any additional amounts due based on the actual number of persons served and any variable or other charges payable, including additional expenses arising from changes made by Customer, will be paid by Customer and will be determined following the Event(s). All such amounts must be paid within 30 days upon Customer’s receipt of From The Roots final invoice. Interest will accrue from the date due at 1.5% per month (or, if lower, the maximum legal rate) on all late payments. Customer agrees to be liable for all costs and expenses incurred by From The Roots to collect past due payments.


5. Customer Cancellation. Customer may cancel any of the Services at any time prior to the date of an Event for any reason (a “Customer Cancellation”) upon payment of the Cancellation Fee to From The Roots. The “Cancellation Fee” is an amount equal to (a) twenty-five percent (25%) of the estimated Catering Order(s) charge, if the Customer Cancellation occurs less than 60 days, but more than 30 days, from the first scheduled Event, (b) fifty percent (50%) of the estimated Catering Order(s) charge, if the Customer Cancellation occurs less than 30 days from the first scheduled Event, but prior to the date notice is due of the final Guaranteed Attendance, or (c) one hundred percent (100%) of the estimated Catering Order(s) charge, if the Customer Cancellation occurs on or after the date notice is due of the final Guaranteed Attendance. From the Roots may retain any Cancellation Fee from the Deposit or any other amounts prepaid by Customer.


6. Outside Food and Beverages; Unconsumed Items. No food or beverages may be brought into the Facility by Customer without the prior written consent of From The Roots. From the Roots reserves the right to dispose of any unconsumed or unopened food and beverages at the end of an Event and to restock certain items for subsequent use and not credit Customer for any such items.


7. Compliance with Laws; Alcohol. Each of the Parties will comply with all applicable laws, including local and state liquor laws. From The Roots will retain sole control over any service of alcohol.


8. Displays: Any displays and/or decorations proposed by Customer will be subject to From The Roots prior approval in each instance. Such displays and/or decorations must conform in all respects to applicable law and the rules of the Facility.


9. Owner Cancellation. Customer acknowledges that the Facility’s owner/operator (the “Owner”) is not a caterer and the Owner has authority to cancel an Event for any reason, subject to any agreements which may exist between Customer and Owner. In the event of such a cancellation by Owner, the Deposit or any other prepaid amounts will be refunded to Customer and From The Roots will not be responsible for any other amounts that may arise from such cancellation of the Event(s).


10. Liability: Neither From The Roots nor Customer will be responsible for any losses or damages resulting from their respective non-fulfillment of any terms or conditions of the Catering Agreement if such non-fulfillment results from war, riot, strike, flood, or any other act or occurrence beyond its reasonable control (a “Force Majeure Event”); provided, however, From The Roots may recover its out of-pocket costs incurred preparing for the Event(s), which amounts may be retained from Deposits and other prepaid amounts received. Each Party is responsible for the conduct of its respective employees, agents and/or invitees provided that From The Roots will have no responsibility for damage to or loss of any of Customer’s or a Customer invitee’s merchandise or property. It is the responsibility of Customer to advise its invitees of the above conditions. NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR ANY LOSS OF BUSINESS, PROFITS, GOODWILL, CONSEQUENTIAL, INCIDENTAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES. From The Roots liability is further limited to the amounts it receives from Customer pursuant to the Catering Agreement.


11. Independent Contractor. From The Roots and Customer are independent contractors. Nothing in the Catering Agreement shall be deemed to make the parties a partner, affiliate or joint venture, or authorize one party to act on behalf of the other party.


12. Miscellaneous. Any provision of the Catering Agreement determined by any legal authority to be invalid or unenforceable will not affect the validity or enforceability of the rest of the Catering Agreement. No failure or delay by either Party to exercise any right under the Catering Agreement will operate as a waiver of such right, nor will any single or partial exercise of a waiver preclude any other or further exercise of such right. The Catering Agreement (a) constitutes the entire agreement of the Parties with regard to its subject matter and supersedes all prior or contemporaneous agreements, discussions, or representations, (b) cannot be amended or changed, including any Catering Orders, except in writing signed by both Parties, (c) may be executed in multiple counterparts, each of which will be deemed an original, and which will together constitute one and the same instrument, (d) may not be assigned, in whole or in part, by Customer without From The Roots prior written consent, (e) will be governed by and construed in accordance with the laws of the state of Delaware, without regard to its conflict or choice of law provisions, and (f) signatures sent by facsimile or other electronic means will be deemed originals.

Cake, Treat Boxes, etc


  1. Your initial deposit reserves your event date and is non-refundable.

  2. We must receive the balance by the due date indicated or contract is null and void, and deposit will not be refunded.

  3. The date of your final payment is the final date for any changes of size, style or flavors of the cake.  Any changes requested after this date cannot be guaranteed and may be subject to additional charges.

  4. Delivery and setup will be determined at consultation.

  5. We are not responsible for any damage to the cake after setup is complete.  You are responsible for providing an appropriate and secure table and environment for the cake(s).  Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below.

  6. If flowers are provided by an outside source, we will arrange up to 25 stems free; $1 for each additional stem.  You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.

  7. If you or your representative elect to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves Chef Shea From The Roots LLC possession. 

  8. On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.

  9. Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.

 10.   Performance of this agreement is contingent upon the ability of Chef Shea From The Roots LLC to complete the agreement and is subject to labor disputes or strikes, accidents, Acts of God, and other causes beyond our control.

Shipping Policy



Shipping Policy


Thank you for visiting and shopping at Chef Shea From The Roots LLC. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy


Shipment processing time


All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.



Shipping rates & delivery estimates


Shipping charges for your order will be calculated and displayed at checkout.


Shipment method

Estimated delivery time

Shipment cost

FedEx Standard

3-5 business days

FedEx Two Days

2 business days

FedEx Overnight *


* Overnight delivery is only available for orders with delivery addresses within the continental United States.


Delivery delays can occasionally occur.



Shipment to P.O. boxes or APO/FPO addresses


Chef Shea From The Roots LLC ships to addresses within the U.S., U.S. Territories

We do not ship to P.O. boxes or APO/FPO addresses.


Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes


Chef Shea From The Roots LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).




Chef Shea From The Roots LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us right away.


Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy


We currently do not ship outside the U.S.


Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. All returns will be handled on a case by case basis. Returns are not allowed, but we may fix your order, send you a new item, or other options. If something is wrong with your order please contact us.

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